FAQs

What method of payment do you accept?

We accept several major credit cards including Visa, Mastercard, Amex, Discover, JCB, Diners Club, Apple Pay, Google Pay as well as Paypal.

How secure is your site?

Built-in with SSL-level certification from industry experts, you can rest assured that your information is safe with us.

My order included multiple items. Why did I only receive one?

We have fulfillment centers across the globe located in the US, Europe, and Asia. When a customer purchases multiple items, there are many times when we utilize different distribution channels to fulfill the order. Because of this, your items will be shipped separately. You may receive one before the next. If you don't receive them all at once, please be assured they will get to you as quickly as possible.

How long will my order take to deliver?

Please note that due to the high volume of orders, we take 1-7 business days to process all orders. An email with tracking information will be emailed to you once your order is dispatched.

 For the US citizens, your order will take between 7 to 21 days to arrive at your doorstep once your order is dispatched.

Shipping varies between 10-35 days in other parts of the world but it could be up to 60 days in rare cases.

Note: Estimated time may increase due to shipping factors such as customs inspection (if applicable), severe weather, or other unforeseen circumstances. If your order is delayed for any reason, please reach out to our support team at info@americangutsy.com to have someone look into it. We will work hard to ensure your order reaches you on time.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 100% sure about purchasing the product before proceeding to checkout.

Do you have a return policy?

Please refer to the Return Policy page for our return policy

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail on our Contact Us Page or sending us a message on our social media accounts.